Frequently Ask Questions
Common purchase queries answered
🛒 Order Placement & Status
How do I place an order?
Add items to cart → go to checkout → enter delivery address → choose shipping method → pay → get order confirmation via email/SMS.
Where can I find my order number?
In the confirmation email, SMS, or under My Orders / Order History in your account.
Can I change or cancel my order after placing it?
Yes, only before it is packed/shipped. Go to order details → select Cancel/Modify. Once shipped, you must wait for delivery then process return.
Why is my order status still “Processing”?
Means we are checking stock, verifying payment, or packing. Usually 1–2 days; longer during sales/holidays.
Why was my order canceled automatically?
Common reasons: out of stock, payment failed, invalid address, or system error. You will get full refund automatically.
Can I order items from different sellers in one checkout?
On marketplaces: usually yes, but each seller ships separately, may have separate shipping fees & tracking.
Common purchase queries answered
🚚 Shipping & Delivery
What shipping options are available?
- Standard: 3–7 business days (most affordable)
- Express: 1–3 business days (faster, extra fee)
- Same-day / Next-day: select areas only
- Local pickup: available in some locations.
